Ruminations of a Taco-Obsessed Philly Native

The largest prison technology company in North America released some exciting news in recent weeks. Securus Technologies of Dallas, a holding company with over 20 subsidiaries that provide technology-based solutions to law enforcement agencies and corrections facilities, completed an 18-month trial of its drone detection technology. The trial was an intensive testing period that wrapped up in early March of 2018. The technology is similar to the company’s cellular device detection that uses digital antennae structures, or DAS, to triangulate contraband cellular devices inside of prisons. Due to the increased security concerns of prison officials who have seen an increase in drone activity bring contraband into their facilities, the technology has been in the works for a number of years.


Securus also announced in late February 2018 that the company was the recipient of three Stevie awards at the 11th Annual Stevie Awards banquet held in Las Vegas at the historic Caesars Palace. They won the Gold Stevie Award for the Team Customer Service Complaints category. Two individuals won Stevie awards for their work in customer service, both a silver and a bronze. The company operates a U.S.-based customer service call center in Atlanta, Georgia. Securus Technologies was formed in 1986 and provides a host of services that are technology-based to over 1 million inmates and 3,500 government agencies in North America. These agencies include local and state municipalities, law enforcement agencies, and corrections facilities.


My job as a corrections officer in a crowded prison is keeping each of the inmates safe. While we do have our share of dangerous felons in jail, we also have inmates that want to do their time peacefully and get out when that time served. When you mix the two types, you get situations where innocent inmates are forced to fight and then more time is added to their sentences. The bottom line is that weapons and drugs only escalate the issue, so we work hard to keep all contraband out of the jail any chance we get.


Me and my fellow officers will show up on visitor day and make sure our presence is known. We check each person carefully, we watch the interaction with guests, and we even check the inmates and their cells right after a visit. Even if one blade or bag of drugs get into the hands of those inmates, other inmates and my team are all at risk of serious injury or worse.


When Securus Technologies installed the new phone call monitoring system in our prison, it gave us the opportunity to be able to sure up many of the loose ends in our jail that are allowing the inmates to get their hands on certain contraband. The company CEO, Richard Smith, says his technology is designed to make the world safer, and all his 1,000 employees work towards that one objective.


Those calls have revealed to us times when inmates were hiding things in their cells they intended to use to hurt other inmates. We detected chatter with inmates talking about how they get the drugs from family member to the inside. We even picked up on conversations where inmates were discussing selling drugs to other inmates and using the money to buy weapons inside the jail.


I am currently employed at our local jail and my job responsibilities are keeping drugs out of the hands of the inmates. Ask any person incarcerated today about drugs in jail, and they will tell you that they can easily get their hands on just about anything with little effort. This posses a big problem for law enforcement for a number of reasons.


When the inmates have access to drugs, they can use it to get high and overpower other inmates or authorities. They can use it to sell for things like cellphones or even weapons. Gang leaders usually leave the grunt work to the low-level soldiers, so trying to catch the top level gang members involved in drugs is a real challenge.


Two of the ways that I attempt to find drugs is visitor inspections and surprise cell inspections. With visitors, the trouble we have is the gang members on the street will show up as visitors and risk their freedom for the sake of the gang. When we do cell inspections, even though they are supposed to be a surprise, the inmates have a way of spreading the word and staying one step ahead of us.


Recently, Securus Technologies installed a new inmate communication system in our jail. The new technology we were trained us was going to make our job easier is finding the source of the drugs. Once I was trained on the LBS software, I discovered conversations between inmates that were in code, but referred to high-level gang members giving the order to bring in the drugs. This was a huge break because we discovered the drugs were coming in a very unexpected way.


We were being diverted to very low amounts on soldiers willing to get busted, while the huge loads were packed on visitors we would not have suspected at the time.


Securus Technologies has come up with a new technological innovation that is blowing everybody away in the criminal justice system. A software program is capable of picking apart a person’s voice. The program analyzes the voice to pick out speech patterns, words and phrases, and a vocal fingerprint. This ability to pick out a vocal fingerprint inside a person’s voice is so powerful that this technology is admissible in court.


What is truly amazing about this technology is that it can match a person’s voice to a recorded phone call buried deep within a hard drive filled with terabytes of recorded phone calls. It is an incredibly powerful weapon in law enforcement fight against crime.


Securus Technologies is a well-regarded telephone company of sorts. This incredibly nimble company secures government contracts to be the telephone and telecommunications service provider to prisons and jails. Every time a prisoner makes a phone call to the outside world they must use this company to make the connection. This is how the company collects all this digital information. They simply record each and every telephone call made by a prisoner and they store these digital recordings on a massive hard drive.


I don’t think there is any better way to collect information about criminal activities than from the criminals themselves. The technology is not only capable of searching for a prisoner’s voice, it can also lock onto a voice calling into the prison. This can allow law enforcement officers to see who is talking to who. This may allow them to establish new connections in the criminal world. It also allows law enforcement officers to understand how criminal activity is planned, ordered and executed. This powerful weapon has already proven its capability of preventing crimes that take place inside of prisons as well as the outside world.


Communication is very significant in the running of our day to day activities. Some of us may be away from home for various reasons including being in police custody due to criminal reasons. Being away from our friends sand family members for whatsoever reason, we must communicate, that is why Securus Technology Inc comes in to fill the gap.

Securus Technology Inc is a leader organization in the provision of civil and criminal justice technology, it offers resolution for public safety, investigations, monitoring, and correction. Over the years we have experienced an incredible growth that was brought about by our dedicated team of employees. Our ever devoted workers were recently awarded an international certificate that has added another layer of expertise to our customers.

As an organization we are committed to give the best services to our clients world over and for this reason, we have cooperated with Building Industry Consulting Services International (BICS) to meet our training needs and technology requirements that is growing each day. BICS is a professional association that is responsible for the support of the ICT industry. BICS training to our staff members will ensure that we give high standards services to all the correctional facilities that we serve.

Securus Technology Inc. has been serving more than 3500 correctional facilities and over 1200000 across the Northern part of America. With our headquarters in Dallas Texas, we are entrusted to serve and unite by basically providing emergency response, public information, incidence management, communication, biometric analysis, inmate self service and observing products and services with the aim of making the world a better place to live.

Securus International was founded in 1986 with our regional offices located in Ellen, Atlanta Georgia, and Carrollton, Texas. We offer employment to more than 1000 people and we contract with over 26000 correctional facilities in the United States. We not only serve in the United States but we have spread our services to Canada where we serve more than 2200 correctional facilities. We are the number one company that provides telephone services to inmates.

Recidivism is an out-of-control problem almost as bad as increasing prison populations, and certainly doing nothing to curb overcrowding among correctional facilities. Many rehabilitative techniques do nothing to discourage criminal activity. More money is needed to discover techniques that offer return on investment. There’s no good spending ten million to curb recidivism if there’s no statistical change in crime rates. Thankfully, because of Securus Technologies, there is a potential for over $70,000,000 to be freed up nationwide on a case-by-case basis per correctional facility. The possibilities come through ConnectUs Automated Forms, which is a new innovation that consolidates time and resources into a single location; curbing their expense.


Paper costs money. Printers cost money. Pencils, pens, paper clips, staplers, file cabinets, storage, and secretaries are expensive. All of these things are outdated 20th century concepts who have no real business in the 21st century. With ConnectUs automated forms, the vast majority of these accoutrements can be entirely eliminated from the budget. To prove the $70,000,000 figure, consider the case of one area where ConnectUs Automated Forms saves facilities thousands. In the area of complaints and grievances forms, an average inmate will file 13.8 a month. Between transport, filing, and dealing with the form, much more than five minutes is spent per form. However, five minutes will be used to yield a conservative estimate. At five minutes per form, each inmate takes up 13.8 hours of staff time every year with his or her complaint articles. Multiplied across a facility of 100 inmates, that comes to 1,380 hours. At only $10 an hour, that’s $13,800. But employees cost more than that, with benefits, insurance, etc. $20/hour is more realistic; or $27,600 per 100-inmate facility annually. Securus deals with 2,600 facilities every year, so the potential savings here is $71,760,000. A chunk of change like that could do a lot to help reduce recidivism.